jiliokapp Privacy Policy

jiliokapp ("we," "us," or "our") operates the online gaming platform accessible at jiliokapp.asia (the "Platform"). We are committed to protecting the privacy and personal data of all users, particularly our Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and nationwide.

This Privacy Policy describes how jiliokapp collects, uses, discloses, and safeguards your personal information when you register for an account, make deposits or withdrawals, play games, or otherwise interact with the jiliokapp Platform. It also describes your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and how you can exercise them.

By accessing or using the jiliokapp Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

jiliokapp collects personal data that you provide directly, data generated through your use of the Platform, and data obtained from third-party sources where permitted by law. The categories of personal data we collect include:

• Full legal name
• Date of birth (for age verification — must be 21 or older)
• Email address
• Mobile phone number
• Username and password (stored in encrypted form)
• Residential address (province, city, barangay)

• Government-issued ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card)
• Selfie or live photo for identity matching
• Proof of address documents
• Proof of payment method (e.g., GCash account screenshot, bank statement)

• Deposit and withdrawal transaction records
• Payment method details (GCash number, PayMaya account, BPI/BDO/Metrobank account details — stored in tokenized form)
• Account balance history
• Bonus and promotion redemption records

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Game history, betting patterns, and wagering activity
• Pages visited and features used on the Platform

• Support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing preference settings

jiliokapp uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jiliokapp player account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the core functionality of the Platform.
• Age and Identity Verification: To verify that you meet the 21+ age requirement and to comply with KYC obligations under Philippine anti-money laundering regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other illegal or prohibited activities.
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulations, and reporting obligations to relevant authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the jiliokapp Platform's features, performance, and user experience.

jiliokapp processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the jiliokapp gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jiliokapp's legitimate interests, including fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

jiliokapp does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only as necessary and as permitted by law:

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

jiliokapp may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive.

In the event of a merger, acquisition, or sale of all or part of jiliokapp's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms.

jiliokapp retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. Specific retention periods include:

• Account Data: Retained for the duration of your account and for five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for five (5) years following the end of the business relationship.
• Support Communications: Retained for two (2) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, jiliokapp will securely delete or anonymize your personal data in accordance with our data disposal procedures.

jiliokapp implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including passwords and payment method details.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the Platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for detecting and responding to data breaches.

jili okapp uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your jiliokapp account and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and game lobby filters to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the jiliokapp Platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content and bonus offers based on your activity on the Platform. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jiliokapp Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliokapp:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, which this Privacy Policy fulfills.
• Right to Access: You may request a copy of the personal data jiliokapp holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request – [Your Account Username]". jiliokapp will respond to all verified requests within thirty (30) days.

The jiliokapp Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. jiliokapp does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposits made, minus amounts already wagered. If you believe a minor has registered on the jiliokapp Platform, please notify us immediately at [email protected].

jiliokapp primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification services operating in other jurisdictions.

Where such transfers occur, jiliokapp ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require the recipient to maintain standards equivalent to those required under the Philippine Data Privacy Act of 2012.

jiliokapp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jiliokapp Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliokapp handles your personal data, please contact our Data Protection Officer:

You also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights under Republic Act No. 10173 have been violated.